Leadership and the Transformative Power of Customer Experience
June 15th, 2022
11:00am - 1:00pm EST
Dave Walton
President & CEO
Caterpillar Financial Services Corporation
Talk Overview
Great customer experience creates loyalty and ultimately growth. Leaders must consistently maintain an external accountability to the customer and a continuous improvement mindset while avoiding the pitfalls of becoming too inwardly focused within their own organization.
Why Select this Talk?
This Talk will examine the business imperative of listening to customer needs, adapting to those needs and anticipating those needs. Great leaders recognize and actualize this truth without getting lost in the weeds of day-to-day office mechanics.
How You Learn
We will discuss the intersection of customer experience and loyalty, process and culture, strategy and individual alignment to develop a framework for building customer-driven work teams and organizations. We will leverage a real-life case study and personal examples to test our framework. The Talk will be highly interactive.
Takeaways
You will create an adaptable leadership framework to apply at all levels of your organization that results in a high performing, customer-centered team.
June 15th, 2022
11:00am - 1:00pm EST
Dave Walton
President & CEO
Caterpillar Financial Services Corporation
Talk Overview
Great customer experience creates loyalty and ultimately growth. Leaders must consistently maintain an external accountability to the customer and a continuous improvement mindset while avoiding the pitfalls of becoming too inwardly focused within their own organization.
Why Select this Talk?
This Talk will examine the business imperative of listening to customer needs, adapting to those needs and anticipating those needs. Great leaders recognize and actualize this truth without getting lost in the weeds of day-to-day office mechanics.
How You Learn
We will discuss the intersection of customer experience and loyalty, process and culture, strategy and individual alignment to develop a framework for building customer-driven work teams and organizations. We will leverage a real-life case study and personal examples to test our framework. The Talk will be highly interactive.
Takeaways
You will create an adaptable leadership framework to apply at all levels of your organization that results in a high performing, customer-centered team.
June 15th, 2022
11:00am - 1:00pm EST
Dave Walton
President & CEO
Caterpillar Financial Services Corporation
Talk Overview
Great customer experience creates loyalty and ultimately growth. Leaders must consistently maintain an external accountability to the customer and a continuous improvement mindset while avoiding the pitfalls of becoming too inwardly focused within their own organization.
Why Select this Talk?
This Talk will examine the business imperative of listening to customer needs, adapting to those needs and anticipating those needs. Great leaders recognize and actualize this truth without getting lost in the weeds of day-to-day office mechanics.
How You Learn
We will discuss the intersection of customer experience and loyalty, process and culture, strategy and individual alignment to develop a framework for building customer-driven work teams and organizations. We will leverage a real-life case study and personal examples to test our framework. The Talk will be highly interactive.
Takeaways
You will create an adaptable leadership framework to apply at all levels of your organization that results in a high performing, customer-centered team.
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