Difficult Conversations
Where’s the Playbook?
Tina Cartwright, CLFP
SVP, Information Technology & Operations
U.S. Bank Equipment Finance
Talk Overview
For leaders, difficult discussions present themselves in various forms, often with dynamic and changing audiences. Successful navigation of these conversations is critical in order to maintain trust and confidence in our ongoing relationships, while continuing to lead and maintain progress particularly when there is resistance.
Why Select this Talk?
This Talk will explore the importance of mindset around these discussions, techniques to assist in getting them back on track, as well as provide best practices in effectively reframing the conversation or staying the course to ensure productive results.
How You Learn
During this interactive session, participants will have exposure to various leaders while we unpack real life examples. They will have the opportunity to hear about lessons learned firsthand, gain perspective and ask questions.
Takeaways
Awareness and knowledge regarding how difficult discussions evolve, as well as a roadmap on how to transition feared conversations into opportunities, leading to more positive and constructive outcomes.
Tina Cartwright, CLFP
Tina Cartwright is a Senior Vice President of US Bank and is responsible for Equipment Finance Information Technology Strategies, Security, Project Management, Facility Operations, Source Integration and Professional Development Programs. She began her career in January of 1997 with Lyon Financial, a small ticket leasing company. Lyon Financial was later acquired by US Bank in September of 2000.
Throughout her career, she has held a variety of positions within the organization working for both the Equipment Finance lines of business, as well as the Technology and Operations teams. Her responsibilities have included Credit Analyst, Credit Manager, Business System Analyst, Project Manager and most recently Director of Information Technology and Operations.
Following her first year of college at the University of Minnesota, Tina transferred to Southwest Minnesota State University in Marshall, MN where she earned a Bachelor of Science Degree in Business Management and Accounting. She has also completed US Banks Leadership Excellence Executive Development Program, the High Potential Leadership Program at Harvard University in Boston, MA and was recognized by the Cannata Report for being a Women Influencer in 2016, was one of the Monitors 50 Most Powerful Women in Leasing in 2019 and received an SMSU Alumni Achievement Award in 2020.